Broadly speaking, you are asked by us to enable around a couple of hours, however in many cases we take action much sooner.

I’ve chosen house distribution, do i have to signal for my package?

You will must be in in your selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize a far more time that is convenient.

Just How am I going to understand whenever my package will be delivered?

Regarding the early early morning your QuickStart pack flow from to be delivered, your Yodel courier provides you with a calculated delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the distribution screen is definitely an estimate and can’t be guaranteed in full.

Just how long does the installation just just take?

Broadly speaking, you are asked by us to allow around couple of hours, but in many situations we accomplish it much sooner.

Do i must sign when it comes to gear?

Yes, however if you’re perhaps perhaps not available, some body aged 18 or higher can alternatively.

Just what if I have difficulty with QuickStart self-installation?

We now have a separate group to troubleshoot and show you through each step regarding the process associated with the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you need to dig my garden up or driveway?

This will depend on the home. If Virgin Media solutions have now been set up formerly, it’s likely that people won’t need to. If you don’t, we might should do an amount that is small of so that you can bring our system for you.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we are going to require you to offer us with a few of one’s neighbors’ details (name, target, cell phone number and current email address) therefore we could possibly get authorization from their store in case we must do a little digging.

Are you going to need to drill through the walls of my home?

If Virgin Media services have actuallyn’t been installed into the property before, we may want to do smaller amounts of drilling to be able to feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do i want a satellite meal from the home?

No, all our services fall our cable that is special means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that a challenge?

Maybe maybe perhaps Not after all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for example of our engineers in the future and set every thing up for you personally alternatively.

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a data boost that is unlimited?

All Oomph bundle clients who encounter a broadband fault leading to a loss that is total of.

Exactly exactly How SIMs that are many eligible to the info boost?

All SIMs which you have actually in your Oomph account meet the criteria for a limitless information boost.

Just how long does my data boost last?

An limitless information boost persists for a week.

In cases where a fault just isn’t fixed in a week, can I meet the requirements to get another data that are unlimited?

Yes. Around 96% of broadband faults are fixed within a week. However if for just about any explanation a professional hasn’t had the oppertunity to eliminate the problem, a additional boost will be put into the Hookup free app account upon demand.

Next Engineer day

That is qualified to receive a day engineer that is next?

You aren’t the Ultimate Oomph bundle is qualified to receive the solution.

Whenever do i have to contact Virgin Media to make certain a following day visit is available?

Call before 7pm Monday to Friday for the day appointment that is next. In the event that you turn to Saturday, the engineer will undoubtedly be scheduled for the after Monday.

Which time slots can be found?

There’s two, 8am-12pm or 12pm-4pm.

Have always been we eligible for settlement if we cannot book a day engineer that is next?

Sometimes, bad weather or disease may produce unavoidable circumstances, therefore our following day engineer isn’t section of our automated payment scheme. Nonetheless 99% of times, an engineer could be to you the following day.

Can I will have an engineer delivered for many faults?

We’ll constantly attempt to fix any problems instantly, but we can solve remotely, we’ll send an engineer if it’s not something.